Privacy Policy

Last updated: [Feb 20, 2026]

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website (the “Site”), or otherwise interact with us.

Information we collect

1) Information you provide to us
When you place an order, contact us, subscribe to emails, or use our site, you may provide:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and purchase history
  • Customization details (names, text, font selections, sizing, etc.)
  • Any messages you send us (email/contact form)

2) Information collected automatically
When you browse the Site, we may automatically collect:

  • Device information (browser type, IP address, time zone, device identifiers)
  • How you interact with the Site (pages viewed, clicks, time on page)
  • Cookies and similar tracking technologies

3) Payment information
Payments are processed by third-party payment providers. We do not store full payment card numbers on our servers. Payment providers may collect and process payment details under their own privacy policies.

How we use your information

We use personal information to:

  • Process and fulfill orders (including personalization and shipping)
  • Communicate with you about your order, returns, and support requests
  • Provide tracking and delivery updates
  • Prevent fraud and keep the Site secure
  • Improve our products, store experience, and marketing performance
  • Send marketing emails if you opted in (you can unsubscribe anytime)

Sharing your information

We share personal information only as needed to operate our store, including with:

  • Shopify (our ecommerce platform) to power the Site and checkout
  • Payment processors to process transactions
  • Shipping carriers to deliver orders
  • Dropshipping/fulfillment partners (including suppliers connected through Syncee) to produce and ship your products
  • Service providers that help us run the business (email, analytics, customer support tools)

We do not sell your personal information in the ordinary sense. However, some advertising/analytics tools may process data to help us measure and improve marketing performance.

Cookies and tracking

We use cookies and similar technologies to:

  • Keep the Site functioning (cart, checkout, security)
  • Remember preferences
  • Understand traffic and usage patterns
  • Improve performance and marketing

You can manage cookies through your browser settings. Blocking cookies may affect parts of the Site (like cart/checkout).

Email and marketing preferences

If you subscribe to our emails, we may send product updates, promotions, and brand news.

  • You can unsubscribe anytime by using the link in our emails.
  • You can also contact us to be removed from marketing messages.

Personalized order data

If you purchase personalized items, your customization text (name, message, font selection, etc.) is used to create your product and fulfill your order. This information may be shared with the supplier or production partner responsible for making and shipping the item.

Data retention

We keep personal information only as long as necessary to:

  • Fulfill orders and provide support
  • Maintain records for accounting, legal, and fraud prevention purposes
  • Resolve disputes and enforce agreements

Security

We take reasonable steps to protect your personal information. No method of transmission or storage is 100% secure, but we use standard safeguards and trusted platforms/providers to reduce risk.

Your rights and choices

Depending on where you live, you may have rights to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of certain information (subject to legal/operational requirements)
  • Opt out of marketing communications

To make a request, contact us using the information below.

Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies directly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The “Last updated” date will reflect the latest version.

Contact us

If you have questions or requests related to privacy, contact us:

Email: hello@graceandgritjewelry.com
Phone: 905-348-9777