Refund Policy

Last updated: [Feb,20, 2026]

This Refund Policy explains when refunds are available and how they are processed. Because we fulfill items through multiple suppliers (dropshipping via Syncee), some refund outcomes may depend on supplier verification, but we aim to keep the process fair and clear.

Refund eligibility

Refunds may be issued in the following situations:

1) Damaged or defective items
If your item arrives damaged or defective, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

2) Incorrect item received
If you receive the wrong item, contact us within 48 hours of delivery with photos and your order number.

3) Approved returns (non-personalized items)
If your item is eligible for return and the return is approved, a refund may be issued after the item is received and inspected (when applicable).

Personalized/custom items

Personalized items are made to order using the customization details you submit at checkout. Because of this, personalized/custom items are not eligible for refunds due to:

  • Misspellings or formatting entered by the customer
  • Change of mind
  • Preference-based issues (style, size choice, or “not what I expected”)
  • Ordering the wrong item or colour

Exception: If a personalized item arrives damaged, defective, or incorrect, we will work with you to resolve it through a replacement, refund, or store credit depending on the item and supplier availability.

Refund method and timing

Approved refunds are issued back to the original payment method.

Typical timing:

  • Refund processing on our side: 1–5 business days after approval or after the returned item is received (if applicable)
  • Payment provider posting time: typically 3–10 business days (varies by bank/card provider)

Shipping fees

  • Original shipping fees (if any) are non-refundable unless the refund is due to a verified error on our side (wrong item) or a verified defect/damage.
  • If a return is due to change of mind, return shipping costs may be the customer’s responsibility.

Chargebacks and disputes

If you have an issue with your order, please contact us first so we can help. Filing a chargeback without contacting us may delay resolution and can restrict future purchases.

How to request a refund

Email hello@graceandgritjewelry.com with:

  • Order number
  • Item name(s)
  • Reason for request
  • Photos (required for damaged/defective/incorrect items)

We may request additional information to verify the issue with the supplier or carrier.

Contact

If you have questions about this policy, contact us:
hello@graceandgritjewelry.com
905-348-9777